![]() ![]() You try again later and it still doesn’t work.Īnother option: call Microsoft’s general support number (1-80) and say “Office for Mac Activation Department” to the robot that answers. You enter your Product Key, you click the “Activate” button… and you get a message about the activation server being unavailable and a recommendation to try again later. Maybe it’s because Microsoft “end of lifed” Office 2011 in September 2017 (read Microsoft’s announcement about it here). Anyway, now you know.Īctivating Microsoft Office 2011 for the Mac using the built-in online activation wizard seems to be broken. They’ll also text it to you, which is a good idea. The only way to get that URL was to call the toll-free Microsoft activation number and LISTEN as it is read to you. Oddly enough, no amount of googling would pull up the page I needed. Excel and PowerPoint will also be activated. Now open up Word 2011 and like a miracle, you’re activated. If you’re asked for an administrator’s password in order to drag that file there, put your password in (this is your “user” password, the one you use to unlock your Mac). (This isn’t “your” Preferences folder, inside your hidden Library– this is the Mac’s Preferences folder.) Put the file you downloaded, which will be called .plist, into the Mac’s Preferences folder. In case that page gets taken down, here’s a link to the file behind the Download button.Īll you do is download that file, quit all of your Microsoft Office apps, then go the Preferences folder inside of the Library folder inside of your hard drive. ![]() (Of course you can just click the link here.) You’ll be taken to a Microsoft support page that looks like this, at least the top of it does: Once that’s established, the robot will provide the following URL: Tell it you are trying to activate Office 2011 for the Mac. You won’t be prompted to provide an Installation ID. You will be connected to an automatic system. If you receive an error stating “JNI exception occurred” on Linux, follow these instructions.įor errors not listed below, post the error you receive during manual installation to the Zotero Forums.UPDATE Monday, August 28th, 2023: There’s a new and better way to do this. If you receive an error stating “Could not create Java implementation loader” when attempting to perform a manual installation, follow the instructions below for the Windows, Mac, or Linux. If you believe your Java configuration is correct and you're still getting an error for a manual installation attempt, you can try deleting some or all of your LibreOffice profile folder, which can fix problems installing LibreOffice extensions. While this is unlikely to succeed, it will provide further information about the cause of the installation failure. Double-click this component to install it, or select Tools → Extension Manager within LibreOffice, click the Add button, and navigate to the component. This will open a folder containing the integration component to be installed within LibreOffice itself. If installation continues to fail, repeat the same steps, but click the Manual Installation button. (You can add new LibreOffice installations by clicking the “Add Directory…” button below.) When you are asked to locate your LibreOffice installations, ensure that your LibreOffice installation is listed. Next, restart Zotero, open the Cite pane of the Zotero preferences, and click the Install LibreOffice Add-in button on the “Word Processors” tab. Run-time error '5097': Word has encountered a problem.Īpple Silicon (M1/M2) Mac users should install LO 7.3+, which adds compatibility with the Apple Silicon version of the JDK. You may also experience this error if you are running either Word or Zotero as Administrator or in a compatibility mode in Windows Vista or 7, or if security software is interfering with Zotero's ability to communicate with Word. To do so, follow the steps under the “Workaround” heading on this page. This process does not require an additional license. You can fix this problem by switching your copy of Office 2010 from a Click-to-Run installation to a standard (MSI-based) installation. Unfortunately, this virtual environment prohibits Zotero from communicating with these Word instances, producing an error. Microsoft distributes a set of “Click-to-Run” versions of Office 2010 that are configured to run within their own virtual environment. You may be experiencing an issue relating to your Word 2010 installation method. “Zotero experienced an error updating your document. If you install Zotero with Word 2010 and receive an error stating
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